Emotional Intelligence Training

Our training sessions getting quite stimulating and interactive. Today, focus was on Emotional Intelligence in a bid to enhance performance on the job.

Highlights of the Training

What is Emotional Intelligence?

There are several definitions of the concept of emotional intelligence.

It can be summarized thus:

“The capacity for recognizing our own feelings and those of others, for motivating ourselves, for managing emotions well in ourselves and in our relationships”

Personal Competence – Self-awareness

• Emotional Awareness: Recognizing one’s emotion and their effects
• Accurate Self-assessment: Knowing one’s strengths and limits
• Self-confidence: A strong sense of one’s self-worth and capabilities

Personal Competence – Self-regulation

• Self-control: Keeping disruptive emotions and impulses in check
• Trustworthiness: Maintaining standards of honesty and integrity
• Conscientiousness: Taking responsibility for personal performance

Personal Competence – Motivation

• Achievement Drive: Striving to improve or meet a standard of excellence
• Commitment: Aligning with the goals of the group or organization
• Initiative: Readiness to act on opportunities
• Optimism: Persistence in pursuing goals despite obstacles and setbacks.

Social Competence – Empathy

• Understanding Others: Sensing others’ feelings and perspectives; taking an active interest in their concerns
• Developing Others: Sensing others’ development needs and boosting their abilities
• Service Orientation: Anticipating, recognizing, and meeting customers’ needs

Social Competence – Social Skills

• Influence: Wielding effective tactics for persuasion
• Communication: Listening openly and sending convincing messages
• Conflict Management: Negotiating and resolving disagreement
• Leadership: Inspiring and guiding individuals and groups